Passengers requiring special assistance

If you are a reduced mobility traveller who requires special assistance, Air France advises that you make your reservation by phone. Unfortunately, internet reservations do not currently allow us to identify the type of assistance you will need at the airport and once on-board.

Air France wants to ensure that you enjoy the best possible conditions during your journey. To travel comfortably and safely your reservation must be made at least 48 hours before departure.
  • If you live in metropolitan France or in the overseas departments :
    Contact the Saphir Service directly (this service assists passengers with reduced mobility with information and reservations).
    • By phone at: 901 901 100
    • By e-mail at: mail.saphir@airfrance.frmail.saphir@airfrance.fr
  • For other countries :
    Contact the Air France Reservations Centre in your country of residence directly (Spain: 902 20 70 90)
We thank you for your interest and wish you a very pleasant trip.