We are committed to ensuring you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claims.
Didn’t receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible. For more information, please see the Baggage problems section of our website.
If your arrival airport is in metropolitan France: you can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.
If your arrival airport is outside of metropolitan France: please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.
Was your baggage damaged or an item in your baggage lost upon your arrival?
Are you a Flying Blue member and want to submit a claim linked to your card or Miles?
Do you want to make another claim (delayed or canceled flight, difficulties at the airport, etc.)? Please complete the online form or you can contact us by e-mail or phone.
Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook. Please send us your personal information (booking reference, Flying Blue number) by private message only. .
For customers living in Spain and/or Andorra, please call +34 91 375 3335.
Opening hours: Mon to Fri from 0800 till 2000 /Saturdays from 0900 till 1730.