Ticket changes
Booking fees are administrative costs related to the sale of a ticket.
They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age).
Booking fees vary depending on:
- point of sale (online, Air France ticket office, etc.),
- place of issuance (online or by phone, etc.).
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Change made on airfrance.es or Self-Service kiosk
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Change made on an Air France aeroport counter
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Change made by phone or at an Air France ticket office
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Ticket purchased on airfrance.es or at an Air France ticket counter |
No booking fees |
€15 |
€15 |
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Ticket purchased on a third party site or travel agency |
€10 |
€30 |
€30 |
Refunds
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Refund requested on airfrance.es
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Refund requested at an Air France airport counter
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Refund requested by phone or at an Air France ticket office
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Ticket purchased on airfrance.es or at an Air France ticket counter |
No booking fees, given fare conditions |
|
20 € |
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20 € |
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Ticket purchased from a third party site or travel agency |
Refund request to be completed through the third-party website or travel agency used to purchase the ticket* |
* Travel agencies set and apply their own booking fees for changes to and refunds for Air France tickets. These fees therefore vary by agency.